Our commitment to customer satisfaction is paramount. We understand that sometimes a purchase may not meet your expectations. This policy outlines the process for returns and refunds to ensure a seamless and fair experience.
**Return Eligibility:**
- Products must be returned within 48 hours of purchase.
- Items must be in their original, unopened, and undamaged condition.
- A valid receipt or proof of purchase is required.
**Return Process:**
- Customers can visit our store for direct assistance with returns. Our staff will guide you through the process.
- Customers unable to visit the store can initiate a return by contacting us on WhatsApp. Please provide your order details and reason for return.
**Refund Process:**
- Returned items will be inspected upon receipt. We reserve the right to refuse a return if items do not meet the eligibility criteria.
- If approved, refunds will be processed to the original method of payment within 7 working days
- Customers may opt for an exchange instead of a refund. Exchanges are subject to product availability.
**Exceptions and Non-returnable Items:**
- Certain types of items cannot be returned, such as custom products (special orders or personalized items).
- Sale items are final and cannot be returned.
**Shipping Costs:**
- Customers are responsible for paying their own shipping costs for returning items.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
**Contact Information:**
- For any queries or assistance, please contact us via WhatsApp or visit our store. Our customer support team is always ready to help.
**Final Note:**
- We reserve the right to update or modify this policy at any time. Your continued use of our services following any such changes constitutes your acceptance of the new terms.
